Welcome to Calories Cam Support.

If you need help, we’re here for you.

Contact

• Email: [email protected]
• Response time: usually within 48 hours

What to include in your email

• App version (for example: 1.0.0)
• iOS version and device model
• A short description of the issue
• Screenshots if available

Help Topics

1. Camera or Photo AccessIf the app cannot open camera or photos:
   • Go to iPhone Settings > Calories Cam
   • Enable Camera and Photos permissions
   • Reopen the app and try again
2. Analysis FailedIf image analysis fails:
   • Check your internet connection
   • Try a clearer photo with better lighting
   • Retry after a few seconds
3. Subscription / BillingFor subscription management:
   • Open app Settings > Manage Subscription
   • Or open Apple Account subscriptions directly on your deviceFor billing issues, Apple handles payment and receipts.
4. Restore PurchasesIf Pro is not active after reinstall or device switch:
   • Open the paywall
   • Tap Restore Purchases
   • Ensure you are signed in with the same Apple ID used for purchase
5. Quota / Usage LimitFree plan has a limited number of analyses per window period.Pro users have unlimited analyses.